Shipping And

Delivery

Our

Shipping Values

Here at E-living furniture, we offer nationwide express shipping.

FREE Shipping

FREE shipping to most metro area.

Express Shipping

Proud record of average 80% next day delivery to most metro areas.

Real Time Tracking

Consistent SMS & Email notification to track delivery events across all carriers.

Our

Shipping Values

Here at E-living furniture, we offer nationwide express shipping.

Express Shipping

Proud record of average 80% next day delivery to most metro areas.

Real Time Tracking

Consistent SMS & Email notification to track delivery events across all carriers.

We will offer express shipping

Delivery charges to other states may differ depending on the item’s weight and vary based on your postcode.

Christmas Delivery Cut-Off Schedule

In line with the upcoming Holiday Season. While the E-living elves are working hard to ensure your purchases arrive safely and on time, due to the increased volume of shipment during this season, expect some delays in the deliveries of couriers. We suggest that you place your orders ahead of time or you may refer to our cut-off scheduled dates. As our items are shipped using a variety of courier companies, all orders made beyond the cut-offs will be processed after the Christmas holidays. Keep an eye out for the automated emails that are sent to you when items are shipped. This will allow you to track your item with the selected courier.

Thanks for your ongoing support and Happy Holidays,

E-living Team.

Step 1

Check the date

Check the last date we can deliver to your region with our table below.
MetroDate
VIC 21st Dec
NSW 14th Dec
SA 14th Dec
QLD 12th Dec
TAS 11th Dec
NT 7th Dec
WA 30th Dec
ACT 4th Dec
RegionalDate
VIC 11st Dec
NSW 11th Dec
SA 1st Dec
QLD 5th Dec
TAS 1st Dec
NT 7st Dec
WA 27th Dec

Step 2

Check product availability

Check the availability of the pieces you’re interested in. *Cut off dates apply to “in-stock” products that can “dispatch in 24 hours” only.

Step 3

Place order

That’s it! Simply place your order, sit back and relax.
We’re here right throughout the festive season to help you, should you have any queries about products, order timelines or deliveries, reach out to our team and we’ll be more than happy to ensure your Christmas is a merry one.

DELIVERY TRANSIT TIME ADVISORY
To out Valued Customers,
Please be informed that our customer care team are still available and reach to assit you eith your concerns. You can reach out to us via chat or email. Please note that orders placed from April 6-10 will be processed and dispatched on the 11th of April. We thank you for your support and we wish you a Happy Easter!

Delivery FAQ

Shipping cost vary based on the item weight, dimension, and your post code. To check the shipping fee, simply enter your post code on the product cart or delivery page. It provides information if we deliver in that area, and the shipping cost.

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched.  Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order.  To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered to your doorstep

All orders are processed within 24 hours. However, our dispatching facility operates from Monday-Friday 9 AM – 5 PM.  If you order on a Friday, orders are dispatched on the next business day, Monday.

Dispatch is when the item(s) are collected by our delivery partner from our warehouse. From dispatch, transit times may vary depending on location. Please refer to the estimated transit times below.

Dispatched within 24 hours (1 Business Day)

Expected delivery time: 1-11 business days (Monday-Friday) depending on location upon dispatch

VIC Metro 3-5 Business Days
VIC Regional 3-9 Business Days
NSW Metro 3-8 Business Days
NSW Regional 3-10 Business Days
QLD 3-10 Business Days
SA 3-10 Business Days
ACT 3-10 Business Days
WA 5-11 Business Days
TAS 5-11 Business Days
NT 5-11 Business Days

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

For Non- Eliving Products:Eco Home: 7 business days
Olivia Shayn: 15 business days

Note: We work hard to process all orders as quickly as possible and we will generally send an email to let you know when your order has been dispatched or if we anticipate delays.

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. We do not guarantee that it will all arrive at the same time due to special circumstances (courier operations, product availability, lost in transit etc).

Orders with multiple items (10 cartons or more) may require special handling and we can offer a delivery option which will allow the courier to deliver all your items together at the same time.  However, this service will incur an additional cost as special arrangement will need to be made with our delivery partner before dispatch. Please note that bulk delivery is optional.

We can still process your orders as normal, but your items will be posted with multiple consignment numbers and you can expect separate deliveries. 

Should you wish to inquire about the bulk delivery, kindly email contact@elivingfurniture.com.au and our friendly customer care team will be ready to assist you. 

We process and dispatch the orders within 24 hours. No fees apply when the address is changed before dispatch and covers the same pricing postcode area.  If in case the order is already dispatched from our warehouse, we require a redirection fee and the cost applies depending on the new location.  If you need to change your delivery information, please contact our customer care team at (03) 9071 0088 or contact@elivingfurniture.com.au.

Lost In Transit/Damage In Transit/Stolen orders must be reported immediately or atleast within 2-5 business days from date of delivery.   Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery.  Have your order number & the email address used to purchase your order ready.

Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer care team at (03) 9071 0088 or contact@elivingfurniture.com.au.   Additional delivery instructions only cover the following: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.  

Upon purchase, you will receive a tracking number within one (1) business day. The tracking number normally updates status and gives an estimated time of arrival of your order.

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer care team at (03) 9071 0088 or contact@elivingfurniture.com.au.

If in case you receive a “sorry we missed you” card or missed a delivery, please contact our customer care team immediately at (03) 90710088 or contact@elivingfurniture.com.au to arrange a re-delivery of your order. Please note that the courier gives a specific time frame to arrange the redelivery and the applicable re-delivery fee will apply. 

Due to our contactless home delivery and to ensure the safety of our customers and delivery partners, all orders are delivered at the front door of the ground floor or building lobby. We recommend that you have someone else available to help you carry the items into your home.

Delays due to unforeseen circumstances outside our control are not covered by shipping guarantee.

Unfortunately, no. Delivery of orders is controlled by our delivery partners and they provide a delivery time frame between 9 am to 5 pm depending on your location. We recommend that you visit the courier’s website to track the progress of your delivery.

Unfortunately, we don’t offer this option. However, rest assured that our dispatch team selects the most efficient mode of delivery available from our partner couriers.

We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.

Given the sheer size of Australia, it can take a bit of time to get to the hard-to-reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.

 

We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.

 

We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we’ll do our best to let you know. We recommend that you keep your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. If you need to update any of this information, please email us at contact@elivingfurniture.com.au.

Note that when items arrive earlier than the set pre-order dispatch date, we will dispatch the orders right away and notify you with the tracking numbers. If you are not available to receive your orders earlier than scheduled, please add your instructions upon purchase.

Delivery FAQ

We offer same-day delivery in Melbourne metro region for small to medium items. Large orders or products such as bed frames and sofas may be delivered within 1-3 business days. Same day delivery applies for orders purchased before 9 am in the morning for the following post codes:
3000 3002 3003 3004 3005 3006 3008 3010 3011 3012
3013 3015 3016 3018 3019 3020 3021 3022 3023 3024
3025 3026 3027 3028 3029 3030 3031 3032 3033 3034
3036 3037 3038 3039 3040 3041 3042 3043 3044 3045
3046 3047 3048 3049 3050 3051 3052 3053 3054 3055
3056 3057 3058 3059 3060 3061 3062 3063 3064 3065
3066 3067 3068 3070 3071 3072 3073 3074 3075 3076
3078 3079 3081 3082 3083 3084 3085 3086 3087 3088
3089 3093 3094 3095 3101 3102 3103 3104 3105 3106
3107 3108 3109 3111 3114 3116 3121 3122 3123 3124
3125 3126 3127 3128 3129 3130 3131 3132 3133 3134
3135 3136 3137 3138 3140 3141 3142 3143 3144 3145
3146 3147 3148 3149 3150 3151 3152 3153 3154 3155
3156 3161 3162 3163 3164 3165 3166 3167 3168 3169
3170 3171 3172 3173 3174 3175 3176 3177 3178 3179
3180 3181 3182 3183 3184 3185 3186 3187 3188 3189
3190 3191 3192 3193 3194 3195 3196 3197 3198 3199
3200 3201 3202 3204 3205 3206 3207 3752 3800 3802
3803 3804 3805 3806 3975 3976
Orders will be delivered in a safe place in front of your door. If your live in an apartment building, the delivery will be at the front door of the ground floor or building lobby. To check if the product you wish to buy is included and available for same-day delivery, you may contact our customer care team at (03) 9071 0088 or contact@elivingfurniture.com.au Note: Non-Eliving Products are not included on the same day delivery.

We offer FREE SHIPPING to most metro cities of Australia. To check if your post code is included, just simply enter your postcode on the product, cart or delivery page. It provides information if we deliver in that area and the shipping cost in case your pospostcode not included in the FREE SHIPPING ZONE.

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched.  Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order.  To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered to your doorstep.

All orders are processed within 24 hours. However, our dispatching facility operates from Monday-Friday 9 AM – 5 PM.  If you order on a Friday, orders are dispatched on the next business day, Monday.

Dispatch is when the item(s) are collected by our delivery partner from our warehouse. From dispatch, transit times may vary depending on location. Please refer to the estimated transit times below.

Dispatched within 24 hours (1 Business Day)

Expected delivery time: 1-11 business days (Monday-Friday) depending on location upon dispatch

VIC Metro 3-5 Business Days
VIC Regional 3-9 Business Days
NSW Metro 3-8 Business Days
NSW Regional 3-10 Business Days
QLD 3-10 Business Days
SA 3-10 Business Days
ACT 3-10 Business Days
WA 5-11 Business Days
TAS 5-11 Business Days
NT 5-11 Business Days

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

For Non- Eliving Products:Eco Home: 7 business days
Olivia Shayn: 15 business days

Note: We work hard to process all orders as quickly as possible and we will generally send an email to let you know when your order has been dispatched or if we anticipate delays.

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. We do not guarantee that it will all arrive at the same time due to special circumstances (courier operations, product availability, lost in transit etc).

Orders with multiple items (10 cartons or more) may require special handling and we can offer a delivery option which will allow the courier to deliver all your items together at the same time.  However, this service will incur an additional cost as special arrangement will need to be made with our delivery partner before dispatch. Please note that bulk delivery is optional.

We can still process your orders as normal, but your items will be posted with multiple consignment numbers and you can expect separate deliveries. 

Should you wish to inquire about the bulk delivery, kindly email contact@elivingfurniture.com.au and our friendly customer care team will be ready to assist you. 

We process and dispatch the orders within 24 hours. No fees apply when the address is changed before dispatch and covers the same pricing post code area.  If in case the order is already dispatched from our warehouse, we require a redirection fee and cost applies depending on the new location.  If you need to change your delivery information, please contact our customer care team at (03) 9071 0088 or contact@elivingfurniture.com.au.

Lost In Transit/Damage In Transit/Stolen orders must be reported immediately or atleast within 2-5 business days from date of delivery.   Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery.  Have your order number & the email address used to purchase your order ready.

Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer care team at (03) 9071 0088 or contact@elivingfurniture.com.au.   Additional delivery instructions only cover the following: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations. 

Upon purchase, you will receive a tracking number within one (1) business day. The tracking number normally updates status and gives an estimated time of arrival of your order.

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer care team at (03) 9071 0088 or contact@elivingfurniture.com.au.

If in case you receive a “sorry we missed you” card or missed a delivery, please contact our customer care team immediately at (03) 90710088 or contact@elivingfurniture.com.au to arrange a re-delivery of your order. Please note that the courier gives a specific time frame to arrange the redelivery and applicable re-delivery fee will apply.

Due to our contactless home delivery and to ensure the safety of our customers and delivery partners, all orders are delivered at the front door of the ground floor or building lobby. We recommend that you have someone else available to help you carry the items into your home.

Please note that due to COVID, the Shipping Guarantee Policy has been temporarily suspended.

Unfortunately, no. Delivery of orders is controlled by our delivery partners and they provide a delivery time frame between 9 am to 5 pm depending on your location. We recommend that you visit the courier’s website to track the progress of your delivery.

Unfortunately, we don’t offer this option. However, rest assured that our dispatch team selects the most efficient mode of delivery available from our partner couriers

We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.

Given the sheer size of Australia, it can take a bit of time to get to the hard-to-reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.

We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.

We will do our best to ship Pre-Order Products in accordance to their expected ship date. If this changes, we’ll do our best to let you know.

 

You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. If you need to update any of this information, please email us at contact@elivingfurniture.com.au.