Return And

Warranty

Our

Values

20 Year Warranty Coverage

Product warranty cover up to 20 Year.

Easy Return

If you change your mind, you may return it to us No Drama

Free Cancellation

No cancellation fees will be apply.

Returns

Yes. No applicable fees apply if the order was changed prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  For order changes, please contact our customer service team at (03)  90710088 or [email protected]

Yes. No cancellation fees apply if the order was cancelled prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  If in case the item left the warehouse, applicable fees applies. For cancellation of orders, please contact our customer service team at (03)90710088 or [email protected]

If you changed your mind, we may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

  • Eligibility

To be eligible for a store credit, the product must:

    • be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;

    • be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;

    • not be subjected to the exclusions listed below

As the original protective packaging (including box or carton) are carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners for your own record.

  • Fees

Fees that will be deducted from your store credit includes:

    • Initial shipping costs

    • Return shipping costs

    • 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with our Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.

Excluded change of mind items:

Please choose carefully when purchasing products as the following change of mind items will not be accepted. Returns on all brands will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee:

  1. Mattresses & Bedding

  2. Pillows & Quilts

  3. Clearance items

  4. Personalised items

  5. Orders for commercial or non-domestic use

We try to process all refunds within 24 hours upon notice. The refund normally appears 2-5 business days upon issue. For refunds, please contact our customer service team at (03)  90710088  or [email protected]

Our assembly instructions are cleverly designed so that everyone is able to install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out, we made changes to the manuals along until not a single person makes any mistake assembling so you can have a peace of mind that nothing will go wrong.

Well, sometime, somehow, people make mistake during installation but you have absolutely nothing to worry about as we are willing to send replacement part(s) for absolutely free should you damage the unit when assembling. We believe this is how shopping furniture online should be. Talk about risk free purchase!

We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest.

To make returning as easy as abc, you can leave the goods (must be in original box!) out at your front door or with your concierge and our appointed driver will pick them up straight away. You do not need to be present at the address to wait for the driver.

Please note that improper assembly of a product is not included under warranty.

However, E-living may provide the part that is damaged in the course of assembling the product at a reasonable cost. Delivery cost of the part will be covered by the customer.

E-living warrants that all goods are free from defects and workmanship, are of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

In the event that you received a product with manufacturing defect, such as missing parts, or in a way hindered of the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following:

  • Send you any missing parts or components;

  • Suggest a method self repair (with an offer of compensation to you);

  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you);

  • Replace the product (subject to availability);

  • Offer you an alternative product; or

  • Offer a partial or full refund, refund will be processed via original payment method.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Faults and Warranties clause does not cover:

  • Normal wear and tear;

  • Damage arising from improper assembly or modification;

  • Damage arising from abnormal use or abuse;

  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber);

  • Damage to external or product packaging only;

  • Damage as a result of or during your own handling and transportation of goods from a Click & Collect pick up location;

  • Insignificant minor variations in dimensions, colour, grain or finish; or

  • Insignificant minor imperfections or superficial blemishes.

You can only use your store credit with E-living Furniture products. 

Store credits are valid for one year from the date of issuance.

We process approved refunds back to the original form of payment used during purchase. In cases where your account is no longer active, we recommend that you contact your bank so they can provide you with the information on how to get the refund.

Return

Yes. No applicable fees apply if the order was changed prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  For order changes, please contact our customer service team at (03)  90710088 or [email protected]

Yes. No cancellation fees apply if the order was cancelled prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  If in case the item left the warehouse, applicable fees applies. For cancellation of orders, please contact our customer service team at (03)90710088 or [email protected]

If you changed your mind, we may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

  • Eligibility

To be eligible for a store credit, the product must:

    • be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;

    • be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;

    • not be subjected to the exclusions listed below

As the original protective packaging (including box or carton) are carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners for your own record.

  • Fees

Fees that will be deducted from your store credit includes:

    • Initial shipping costs

    • Return shipping costs

    • 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with our Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.

Excluded change of mind items:

Please choose carefully when purchasing products as the following change of mind items will not be accepted. Returns on all brands will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee:

  1. Mattresses & Bedding

  2. Pillows & Quilts

  3. Clearance items

  4. Personalised items

  5. Orders for commercial or non-domestic use

We try to process all refunds within 24 hours upon notice. The refund normally appears 2-5 business days upon issue. For refunds, please contact our customer service team at (03)  90710088  or [email protected]

Our assembly instructions are cleverly designed so that everyone is able to install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out, we made changes to the manuals along until not a single person makes any mistake assembling so you can have a peace of mind that nothing will go wrong.

Well, sometime, somehow, people make mistake during installation but you have absolutely nothing to worry about as we are willing to send replacement part(s) for absolutely free should you damage the unit when assembling. We believe this is how shopping furniture online should be. Talk about risk free purchase!

We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest.

To make returning as easy as abc, you can leave the goods (must be in original box!) out at your front door or with your concierge and our appointed driver will pick them up straight away. You do not need to be present at the address to wait for the driver.

Please note that improper assembly of a product is not included under warranty.

However, E-living may provide the part that is damaged in the course of assembling the product at a reasonable cost. Delivery cost of the part will be covered by the customer.

E-living warrants that all goods are free from defects and workmanship, are of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

In the event that you received a product with manufacturing defect, such as missing parts, or in a way hindered of the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following:

  • Send you any missing parts or components;

  • Suggest a method self repair (with an offer of compensation to you);

  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you);

  • Replace the product (subject to availability);

  • Offer you an alternative product; or

  • Offer a partial or full refund, refund will be processed via original payment method.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Faults and Warranties clause does not cover:

  • Normal wear and tear;

  • Damage arising from improper assembly or modification;

  • Damage arising from abnormal use or abuse;

  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber);

  • Damage to external or product packaging only;

  • Damage as a result of or during your own handling and transportation of goods from a Click & Collect pick up location;

  • Insignificant minor variations in dimensions, colour, grain or finish; or

  • Insignificant minor imperfections or superficial blemishes.

You can only use your store credit with E-living Furniture products. 

Store credits are valid for one year from the date of issuance.

We process approved refunds back to the original form of payment used during purchase. In cases where your account is no longer active, we recommend that you contact your bank so they can provide you with the information on how to get the refund.

Warranty

All E-Living furniture comes with a 12 month warranty against any manufacturing defects and any other issues with the materials that have been used. This Faults and Warranties clause does not cover:
  • Normal wear and tear;

  • Damage arising from improper assembly or modification;

  • Damage arising from abnormal use or abuse;

  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber);

  • Damage to external or product packaging only;

  • Damage as a result of or during your own handling and transportation of goods from a Click & Collect pick up location;

  • Insignificant minor variations in dimensions, colour, grain or finish; or

  • Insignificant minor imperfections or superficial blemishes.

Warranty applies to the following Defects:
● Deterioration causing the mattress to have a visible indention greater than 10 centimeters  that is not associated with use of an improper or unsupportive foundation or adjustable bed base.
● Any physical flaw in the mattress that causes the foam material to split or crack,
despite normal usage and proper handling.

This limited mattress Warranty does NOT cover the following:
● A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
● Comfort preference.
● Physical abuse or damage to the structure and/or cover material, including but
not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the
defect is caused by such abuse or damage
● Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

Warranty

All E-Living furniture comes with a 12 month warranty against any manufacturing defects and any other issues with the materials that have been used.

This Faults and Warranties clause does not cover:

  • Normal wear and tear;

  • Damage arising from improper assembly or modification;

  • Damage arising from abnormal use or abuse;

  • Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber);

  • Damage to external or product packaging only;

  • Damage as a result of or during your own handling and transportation of goods from a Click & Collect pick up location;

  • Insignificant minor variations in dimensions, colour, grain or finish; or

  • Insignificant minor imperfections or superficial blemishes.

Warranty applies to the following Defects:
● Deterioration causing the mattress to have a visible indention greater than 10 centimeters  that is not associated with use of an improper or unsupportive foundation or adjustable bed base.
● Any physical flaw in the mattress that causes the foam material to split or crack,
despite normal usage and proper handling.

This limited mattress Warranty does NOT cover the following:
● A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
● Comfort preference.
● Physical abuse or damage to the structure and/or cover material, including but
not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the
defect is caused by such abuse or damage
● Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

Delivery Protection

Peace of mind your goods are
covered during delivery

Comprehensive Cover

Covering damaged, lost or
stolen goods caused during
delivery

Dedicated Claims Support

Backed by Australia’s leading
specialist insurer

Fully insured shipments for online purchases

We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve got your purchased goods covered for accidental damage, loss or theft – whether it’s carried by road, rail, boat or air. Your purchase is protected for full replacement cost, including shipping costs.

Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery option for best results. Have your order number & the email used to purchase your order ready.

The claim must be made by the person who has purchased the order. If any refunds are applicable, payment will be made to purchaser.

• Order number
• Your email used to purchase your order
• Photos of the damaged good(s). Please take photos of: the whole item including all sides, close ups of the damage, external packaging / box, the shipping labels.

In the event of lost / stolen:
• Tracking emails, a copy of police report, any security footage (if available)
• Any other relevant supporting documents/emails

Where a claim for damaged, lost or stolen has been accepted, we will settle by the following way(s):
• Resupply you with a new item (where stock is available); or
• If good(s)

We encourage you to lodge your claim with us as soon as possible and we endeavour to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.

Protecting your privacy and the confidentiality of your personal information is very important to NTI Shipping & Delivery Insurance and is fundamental.

When you give your personal information, it is a serious responsibility. E-Living & NTI are committed to protecting your personal information and giving you a choice in who can use your personal information and how it may be used.

Personal order information collected to protect your purchase deliveries will be handled in accordance with NTI Limited’s Privacy Policy, which complies with the requirements of the Privacy Act 1988 (Cth). See here for more https://www.nti.com.au/privacy-statement