Frequently Asked

QUESTIONS

Delivery

We offer FREE SHIPPING to most metro cities of Australia. To check if your post code is included, just simply enter your postcode on the product, cart or delivery page. It provides information if we deliver in that area and the shipping cost if in case your post code is not included in the FREE SHIPPING ZONE.

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched.  Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order.  To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered at your doorstep.

It normally takes 1-3 business days to deliver in Metro areas upon dispatch.

Dispatch within 24 hours
Expected delivery time: 1-8 business days (Monday-Friday) upon dispatch

VIC: 1-3 business days
NSW: 3-4 business days
QLD: 4-7 business days
SA: 3-4 business days
ACT: 3-4 business days
WA: 5-7 business days
TAS: 5-8 business days

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. Although, we do not guarantee that it will all arrive at the same time due to special circumstances (courier, product availability, lost in transit etc) we are proud to say that 98% of our grouped orders arrive at the same time.

If you need to change your delivery information, please contact our team on (03) 90710088 or contact@elivingurniture.com.au . Please note that we process and dispatch the orders within 24 hours. No fees apply when the address is changed before dispatch and covers the same pricing post code area.  If in case the order is already dispatched from our warehouse, we charge $20 for redirection fee.

Once we have proven that the courier lost the item and you supplied us the right shipping address, we will be replacing the order right away stress free.  For lost order concerns,  please contact our team on (03) 90710088  or contact@elivingfurniture.com.au.

Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer service team  at (03) 90710088 or contact@elivingfurniture.com.au.   Additional delivery instructions only cover the ff: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.

Upon purchase, you will receive a tracking number within 24 hours. The tracking number normally updates status within 48 hours and gives an estimated time of arrival of your order. If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer service team at  (03)  90710088  or contact@elivingfurniture.com.au.

If in case you receive a “sorry we missed you” card or missed a delivery, you can get in touch with the courier immediately to arrange a re-delivery of your order on a preferred date FREE OF CHARGE. Please note that the courier gives a specific time frame to get in touch with them, applicable re-delivery fee applies if they have not heard from you as they will automatically return the item to our Melbourne warehouse. For further assistance, you may contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au .

Due to security concerns, all our partner couriers only deliver all items in a secured place or in the lobby of your apartment.

Delivery

We offer FREE SHIPPING to most metro cities of Australia. To check if your post code is included, just simply enter your postcode on the product, cart or delivery page. It provides information if we deliver in that area and the shipping cost if in case your post code is not included in the FREE SHIPPING ZONE.

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched.  Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order.  To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered at your doorstep.

It normally takes 1-3 business days to deliver in Metro areas upon dispatch.

Dispatch within 24 hours
Expected delivery time: 1-8 business days (Monday-Friday) upon dispatch

VIC: 1-3 business days
NSW: 3-4 business days
QLD: 4-7 business days
SA: 3-4 business days
ACT: 3-4 business days
WA: 5-7 business days
TAS: 5-8 business days

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. Although, we do not guarantee that it will all arrive at the same time due to special circumstances (courier, product availability, lost in transit etc) we are proud to say that 98% of our grouped orders arrive at the same time.

If you need to change your delivery information, please contact our team on (03) or contact@elivingfurniture.com.au . Please note that we process and dispatch the orders within 24 hours. No fees apply when the address is changed before dispatch and covers the same pricing post code area.  If in case the order is already dispatched from our warehouse, we charge $20 for redirection fee.

Once we have proven that the courier lost the item and you supplied us the right shipping address, we will be replacing the order right away stress free.  For lost order concerns,  please contact our team on (03) 90710088  or contact@elivingfurniture.com.au.

Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer service team  at (03) 90710088 or contact@elivingfurniture.com.au.   Additional delivery instructions only cover the ff: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.

Upon purchase, you will receive a tracking number within 24 hours. The tracking number normally updates status within 48 hours and gives an estimated time of arrival of your order. If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer service team at  (03)  90710088  or  contact@elivingfurniture.com.au.

If in case you receive a “sorry we missed you” card or missed a delivery, you can get in touch with the courier immediately to arrange a re-delivery of your order on a preferred date FREE OF CHARGE. Please note that the courier gives a specific time frame to get in touch with them, applicable re-delivery fee applies if they have not heard from you as they will automatically return the item to our Melbourne warehouse. For further assistance, you may contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au.

Due to security concerns, all our partner couriers only deliver all items in a secured place or in the lobby of your apartment.

PRODUCTS & STOCKS

E-Living Furniture generally covers 12 months warranty period to all our items against any manufacturing defects and any other issues with the materials that have been used. It is important for you to keep your invoice number to ensure you make a claim.

For our Deep Dream mattresses, we provide 20-year warranty against any manufacturing defect. Terms and Conditions apply.

If in case you receive the wrong product, please contact our customer service team immediately at (03)  90710088  or contact@elivingfurniture.com.au.  Just simply provide us your order number and a photo of the item you received (showing the SKU) and we will arrange a delivery of the right item as soon as possible.

Do not worry, we will be sending either a full or part replacement of the damage parts of your order. For damaged items, please contact our customer service team immediately at (03)  90710088  or contact@elivingfurniture.com.au. Just send us your order number, photo of the damaged part and exact part numbers affected (refer to the assembly manual) and we will send replacement via express post.

For missing parts, , please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au.  Just simply provide us your order number and the missing part/s by referring to the assembly manual provided, and we will immediately send the missing parts via express post.

This is very unlikely but if in case the assembly information is missing, you may simply visit our website and go the product page of the item you ordered. All our assembly information is available online.

No. We do not have a showroom at the moment but do not worry as we provide a detailed information and photos of the products in our website to ensure that it is an exact representation of our items.

For wait and save / pre-order products, simply refer to product page for an estimated date of dispatch from our warehouse. For further assistance, please contact our customer service team at (03)  90710088  or  contact@elivingfurniture.com.au

No. We do not offer those services at the moment.

PRODUCTS & STOCKS

E-Living Furniture generally covers 12 months warranty period to all our items against any manufacturing defects and any other issues with the materials that have been used. It is important for you to keep your invoice number to ensure you make a claim.

For our Deep Dream mattresses, we provide 20-year warranty against any manufacturing defect. Terms and Conditions apply.

If in case you receive the wrong product, please contact our customer service team immediately at (03)  90710088  or contact@elivingfurniture.com.au.  Just simply provide us your order number and a photo of the item you received (showing the SKU) and we will arrange a delivery of the right item as soon as possible.

Do not worry, we will be sending either a full or part replacement of the damage parts of your order. For damaged items, please contact our customer service team immediately at (03)  90710088  or contact@elivingfurniture.com.au. Just send us your order number, photo of the damaged part and exact part numbers affected (refer to the assembly manual) and we will send replacement via express post.

For missing parts, , please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au.  Just simply provide us your order number and the missing part/s by referring to the assembly manual provided, and we will immediately send the missing parts via express post.

This is very unlikely but if in case the assembly information is missing, you may simply visit our website and go the product page of the item you ordered. All our assembly information is available online.

No. We do not have a showroom at the moment but do not worry as we provide a detailed information and photos of the products in our website to ensure that it is an exact representation of our items.

For wait and save / pre-order products, simply refer to product page for an estimated date of dispatch from our warehouse. For further assistance, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

No. We do not offer those services at the moment.

Return & Refund

Yes. No applicable fees apply if the order was changed prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  For order changes, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

 

Yes. No cancellation fees apply if the order was cancelled prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  If in case the item left the warehouse, applicable fees applies. For cancellation of orders, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

95% of our customers are happy with our furniture (we don’t manipulate our photos- what you see is what you get!), but if in case you don’t like it,  you may return it to us and we will issue a store credit of the item cost. Returns are subject to 15% stocking fee + Return Shipping Cost.  Shipping and re-delivery cost will not be refunded.

We allow returns for all of products except for the ff: Mattresses, Bedding Accessories, Items that are no longer in their original condition and packaging, Altered goods and Clearance Sale items.

 We will immediately issue a full refund or item replacement for faulty items.

We try to process all refunds within 24 hours upon notice. The refund normally appears 2-5 business days upon issue. For refunds, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

Return & Refund

Yes. No applicable fees apply if the order was changed prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  For order changes, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au.

 

Yes. No cancellation fees apply if the order was cancelled prior dispatch of the item from our warehouse. Please note that we dispatch all our orders within 24 hours.  If in case the item left the warehouse, applicable fees applies. For cancellation of orders, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

95% of our customers are happy with our furniture (we don’t manipulate our photos- what you see is what you get!), but if in case you don’t like it,  you may return it to us and we will issue a store credit of the item cost. Returns are subject to 15% stocking fee + Return Shipping Cost.  Shipping and re-delivery cost will not be refunded.

We allow returns for all of products except for the ff: Mattresses, Bedding Accessories, Items that are no longer in their original condition and packaging, Altered goods and Clearance Sale items.

 We will immediately issue a full refund or item replacement for faulty items.

We try to process all refunds within 24 hours upon notice. The refund normally appears 2-5 business days upon issue. For refunds, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

PAYMENTS & PROMOTIONS

E-Living Furniture accepts all major credit cards – Visa, MasterCard, American Express, and PayPal.

Simply select the Afterpay, Zip pay and Latitude Pay option during checkout. You will then be redirected to your selected payment method to complete an application. This will only take a few minutes. Repayments will vary depending on your selected payment method.

Yes. For security purposes we do not store client card information in our system.

All promo codes have time validity and is applicable to certain products. You may just simple apply it in the code in the promo code section and discounts will be applied accordingly. For further assistance, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

All prices on the E-living Furniture website are subject to change. In case the price of an item on your order drops and you contact us within 48 hours after you have placed your order, we will honour the new price.

No price adjustments can be processed after more than 48 hours since purchase.

We can not amend prices of products that have already been dispatched from our warehouse.

PAYMENTS & PROMOTIONS

E-Living Furniture accepts all major credit cards – Visa, MasterCard, American Express, and PayPal.

Simply select the Afterpay, Zip pay and Latitude Pay option during checkout. You will then be redirected to your selected payment method to complete an application. This will only take a few minutes. Repayments will vary depending on your selected payment method.

Yes. For security purposes we do not store client card information in our system.

All promo codes have time validity and is applicable to certain products. You may just simple apply it in the code in the promo code section and discounts will be applied accordingly. For further assistance, please contact our customer service team at (03)  90710088  or contact@elivingfurniture.com.au

All prices on the E-living Furniture website are subject to change. In case the price of an item on your order drops and you contact us within 48 hours after you have placed your order, we will honour the new price.

No price adjustments can be processed after more than 48 hours since purchase.

We can not amend prices of products that have already been dispatched from our warehouse.