Frequently Asked

QUESTIONS

Delivery

We offer EXPRESS SHIPPING to most metro cities of Australia. To check if your postcode is included, just simply enter your postcode on the product cart or delivery page. It provides information if we deliver in that area and the shipping cost if in case your post code is not included in the EXPRESS SHIPPING ZONE.

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched.  Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order.  To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered at your doorstep.

All orders are processed within 24 hours. However, our dispatching facility operates from Monday-Friday 9 AM – 5 PM.  If you order on a Friday, orders are dispatched on the next business day, Monday.

Dispatch is when the item(s) are collected by our delivery partner from our warehouse. From dispatch, transit times may vary depending on location. Please refer to the estimated transit times below.

Dispatched within 24 hours (1 Business Day)

Expected delivery time: 1-11 business days (Monday-Friday) depending on location upon dispatch

VIC Metro 3-5 Business Days
VIC Regional 3-9 Business Days
NSW Metro 3-8 Business Days
NSW Regional 3-10 Business Days
QLD 3-10 Business Days
SA 3-10 Business Days
ACT 3-10 Business Days
WA 5-11 Business Days
TAS 5-11 Business Days
NT 5-11 Business Days

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

For Non-Eliving Products:

Eco Home: 7 business days
Olivia Shayn: 15 business days

Note: We work hard to process all orders as quickly as possible and we will generally send an email to let you know when your order has been dispatched or if we anticipate delays.

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. We do not guarantee that it will all arrive at the same time due to special circumstances (courier operations, product availability, lost in transit etc).

 

Orders with multiple items (10 cartons or more) may require special handling and we can offer a delivery option which will allow the courier to deliver all your items together at the same time.  However, this service will incur an additional cost as special arrangement will need to be made with our delivery partner before dispatch. Please note that bulk delivery is optional.

We can still process your orders as normal, but your items will be posted with multiple consignment numbers and you can expect separate deliveries. 

 

Should you wish to inquire about the bulk delivery, kindly email [email protected] and our friendly customer care team will be ready to assist you

Lost In Transit/Damage In Transit/Stolen orders must be reported immediately or atleast within 2-5 business days from date of delivery.   Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery.  Have your order number & the email address used to purchase your order ready.

Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer care team at (03) 9071 0088 or [email protected].   Additional delivery instructions only cover the following: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.

Upon purchase, you will receive a tracking number within one (1) business day. The tracking number normally updates status and gives an estimated time of arrival of your order.

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer care team at (03) 9071 0088 or [email protected].

If in case you receive a “sorry we missed you” card or missed a delivery, please contact our customer care team immediately at (03) 90710088 or [email protected] to arrange a re-delivery of your order. Please note that the courier gives a specific time frame to arrange the redelivery and applicable re-delivery fee will apply.

Due to our contactless home delivery and to ensure the safety of our customers and delivery partners, all orders are delivered at the front door of the ground floor or building lobby. We recommend that you have someone else available to help you carry the items into your home.

Delays due to unforeseen circumstances outside our control are not covered by shipping guarantee.

Unfortunately, we don’t offer this option. However, rest assured that our dispatch team selects the most efficient and affordable mode of delivery available from our partner couriers.

Unfortunately, no. Delivery of orders are controlled by our delivery partners and they provide a delivery time frame between 6am to 5pm depending on your location. We recommend that you visit the courier’s website to track the progress of your delivery.

We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.

Given the sheer size of Australia, it can take a bit of time to get to the hard-to-reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.

We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.

We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we’ll do our best to let you know. We recommend that you keep your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. If you need to update any of this information, please email us at [email protected].

Note that when items arrive earlier than the set pre-order dispatch date, we will dispatch the orders right away and notify you with the tracking numbers. If you are not available to receive your orders earlier than scheduled, please add your instructions upon purchase.

Delivery

We offer EXPRESS SHIPPING to most metro cities of Australia. To check if your post code is included, just simply enter your postcode on the product, cart or delivery page. It provides information if we deliver in that area and the shipping cost if in case your post code is not included in the EXPRESS SHIPPING ZONE.

We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched.  Once your order is processed, you will receive an email and an SMS with a tracking number. Another email will be sent, so you can track the delivery status of your order.  To make sure you don’t miss your order, you will receive an SMS or an email when the order is on its way and another notification once the item is delivered at your doorstep.

All orders are processed within 24 hours. However, our dispatching facility operates from Monday-Friday 9 AM – 5 PM.  If you order on a Friday, orders are dispatched on the next business day, Monday.

 

Dispatch is when the item(s) are collected by our delivery partner from our warehouse. From dispatch, transit times may vary depending on location. Please refer to the estimated transit times below.

Dispatched within 24 hours (1 Business Day)

Expected delivery time: 1-11 business days (Monday-Friday) depending on location upon dispatch

VIC Metro 3-5 Business Days
VIC Regional 3-9 Business Days
NSW Metro 3-8 Business Days
NSW Regional 3-10 Business Days
QLD 3-10 Business Days
SA 3-10 Business Days
ACT 3-10 Business Days
WA 5-11 Business Days
TAS 5-11 Business Days
NT 5-11 Business Days

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

For Non-Eliving Products:

Eco Home: 7 business days
Olivia Shayn: 15 business days

Note: We work hard to process all orders as quickly as possible and we will generally send an email to let you know when your order has been dispatched or if we anticipate delays.

It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. We do not guarantee that it will all arrive at the same time due to special circumstances (courier operations, product availability, lost in transit etc).

 

Orders with multiple items (10 cartons or more) may require special handling and we can offer a delivery option which will allow the courier to deliver all your items together at the same time.  However, this service will incur an additional cost as special arrangement will need to be made with our delivery partner before dispatch. Please note that bulk delivery is optional.

We can still process your orders as normal, but your items will be posted with multiple consignment numbers and you can expect separate deliveries. 

Should you wish to inquire about the bulk delivery, kindly email [email protected] and our friendly customer care team will be ready to assist you. 

Lost In Transit/Damage In Transit/Stolen orders must be reported immediately or atleast within 2-5 business days from date of delivery.   Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery.  Have your order number & the email address used to purchase your order ready.

Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer care team at (03) 9071 0088 or [email protected].   Additional delivery instructions only cover the following: address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations. 

Upon purchase, you will receive a tracking number within one (1) business day. The tracking number normally updates status and gives an estimated time of arrival of your order.

First scan will appear on the tracking tool once your orders reach the courier’s depot:

VIC, ACT, TAS and NT – First scan event appears on the 1st or 2nd day after collection

NSW and SA – First scan event appears on the 2nd day after collection

QLD – First scan event appears on the 3rd day after collection.

WA – First scan event appears on the 3rd day after collection.

If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer care team at (03) 9071 0088 or [email protected].

If in case you receive a “sorry we missed you” card or missed a delivery, please contact our customer care team immediately at (03) 90710088 or [email protected] to arrange a re-delivery of your order. Please note that the courier gives a specific time frame to arrange the redelivery and the applicable re-delivery fee will apply.   

Due to our contactless home delivery and to ensure the safety of our customers and delivery partners, all orders are delivered at the front door of the ground floor or building lobby. We recommend that you have someone else available to help you carry the items into your home.

Please note that due to COVID, the Shipping Guarantee Policy has been temporarily suspended.

Unfortunately, we don’t offer this option. However, rest assured that our dispatch team selects the most efficient and affordable mode of delivery available from our partner couriers.

 

Unfortunately, no. Delivery of orders are controlled by our delivery partners and they provide a delivery time frame between 6am to 5pm depending on your location. We recommend that you visit the courier’s website to track the progress of your delivery.

 

We currently deliver within 1-15 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.

 

Given the sheer size of Australia, it can take a bit of time to get to the hard-to-reach places so the best we can do at the moment for regional and rural deliveries is 1-15 business days. If a better, faster method comes up, we’ll be just as keen as you to make it an available option.

 

We calculate our delivery charges on how much our delivery partners charge us and this is based on the distances from a city centre. In most, if not all, cases we do not pass the full delivery cost onto our customers. However, in instances where it’s really costly, we kindly ask for a little help in getting our furniture out to you.

We will do our best to ship Pre-Order Products in accordance to their expected ship date. If this changes, we’ll do our best to let you know.

You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. If you need to update any of this information, please email us at [email protected]

PRODUCTS & STOCKS

Our E-Living furniture generally cover 12 months warranty period against any manufacturing defects and any other issues with the materials that have been used. It is important that you to keep your invoice number to ensure you make a claim.

 

Our Deep Dream mattresses has a 20-year warranty against any manufacturing defect. Terms and Conditions apply. 

If in case you receive the wrong product, please contact our customer care team immediately at (03) 90710088 or [email protected].  Just simply provide us your order number and a photo of the item you received (showing the product information) and we will arrange a delivery of the right item as soon as possible.

Kindly refer to the Assembly Manual included on the package – take a photo of the assembly instruction identifying the missing parts and email to [email protected].  We will immediately send the missing parts via express post. 

This is very unlikely but if in case the assembly information is missing, you can get a copy from our website. Just simply visit our website, go the product page of the item you ordered and click on Assembly & Care.  All our assembly information is available online.

Our assembly instructions are cleverly designed so that everyone is able to install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out, we made changes to the manuals along until not a single person makes any mistake assembling so you can have a peace of mind that nothing will go wrong.

Please note that improper assembly of a product is not included under warranty.

However, Eliving may provide the part that is damaged in the course of assembling the product at a reasonable cost.  Delivery cost of the part will be covered by the customer.

 

Eliving warrants that all goods are free from defects and workmanship, are of acceptable quality and durability for the purpose for which they are designed.  Warranties and guarantees are provided in accordance with Australian Consumer Law.

 

In the event that you received a product with manufacturing defect, such as missing parts, or in a way hindered of the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following:

  • Send you any missing parts or components;
  • Suggest a method self-repair (with an offer of compensation to you);
  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you);
  • Replace the product (subject to availability);
  • Offer you an alternative product; or
  • Offer a partial or full refund, refund will be processed via original payment method.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

No. We do not have a showroom at the moment but do not worry as we provide a detailed information and photos of the products in our website to ensure that it is an exact representation of our items.

For wait and save / pre-order products, simply refer to product page for an estimated date of dispatch from our warehouse. For further assistance, please contact our customer care team at (03) 90710088 or [email protected].

No. We do not offer those services at the moment.

We take out the size option of an item if it is out of stock. You may also check the product description to confirm the available sizes for the product that you are interested in.

Yes, you can now get notification of the specific product once it’s back in stock by clicking “notify me” on the product page. 

Unfortunately, we don’t offer an assembly service. But we do provide easy-to-follow assembly manuals for every product you purchase.

Return & Refund

If you changed your mind, we may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for a store credit, the product must:

    • be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;
    • be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;
    • not be subjected to the exclusions listed below

As the original protective packaging (including box or carton) are carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.

You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

Fees that will be deducted from your store credit includes:

    • Initial shipping costs
    • Return shipping costs
    • 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance to our Return Policy.  Returns due to change of mind are issued only by way of store credit valid within 1 year from the date of issue. Within 5 business days of receiving your return, a store credit voucher will be issued and you will be notified via email with the details – amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee. 

Please choose carefully when purchasing products as the following items will not be accepted for return due to change of mind.  Returns on all brands will not be provided on the following types of merchandise unless the product fails to meet a consumer guarantee:

  1. Mattresses & Bedding
  2. Pillows & Quilts
  3. Clearance items
  4. Personalised items
  5. Orders for commercial or non-domestic use

Kindly ensure that the item is placed back in its original packaging, take a photo and send to [email protected] when its ready for collection.  We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest.

To make returning as easy as abc, you can leave the goods out at your front door or with your concierge and our appointed driver will pick them up straight away. You do not need to be present at the address to wait for the driver.

You can only use your store credit with E-living Furniture products. 

Store credits are valid for one year from the date of issuance.  Please call (03) 90710088 or email  [email protected] should you wish to redeem your store credit.

Refund request due to faulty products require supporting documents such as photos/videos illustrating the fault or issue.  These documents are typically reviewed within 24-48 hours from the date submitted.  Once request is validated, refund will be processed and will appear back onto the original form of payment within 5-10 business days.  You may contact our customer care team at (03) 9071 0088 or [email protected] should you have any questions.

PRODUCTS & STOCKS

Our E-Living furniture generally cover 12 months warranty period against any manufacturing defects and any other issues with the materials that have been used. It is important that you to keep your invoice number to ensure you make a claim.

Our Deep Dream mattresses has a 20-year warranty against any manufacturing defect. Terms and Conditions apply. 

If in case you receive the wrong product, please contact our customer care team immediately at (03) 90710088 or [email protected].  Just simply provide us your order number and a photo of the item you received (showing the product information) and we will arrange a delivery of the right item as soon as possible.

Kindly refer to the Assembly Manual included on the package – take a photo of the assembly instruction identifying the missing parts and email to [email protected].  We will immediately send the missing parts via express post. 

This is very unlikely but if in case the assembly information is missing, you can get a copy from our website. Just simply visit our website, go the product page of the item you ordered and click on Assembly & Care.  All our assembly information is available online.

Our assembly instructions are cleverly designed so that everyone is able to install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out, we made changes to the manuals along until not a single person makes any mistake assembling so you can have a peace of mind that nothing will go wrong.

Please note that improper assembly of a product is not included under warranty.

However, Eliving may provide the part that is damaged in the course of assembling the product at a reasonable cost.  Delivery cost of the part will be covered by the customer.

Eliving warrants that all goods are free from defects and workmanship are of acceptable quality and durability for the purpose for which they are designed.  Warranties and guarantees are provided in accordance with Australian Consumer Law.

In the event that you received a product with manufacturing defect, such as missing parts, or in a way hindered of the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.

 

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following:

  • Send you any missing parts or components;
  • Suggest a method self-repair (with an offer of compensation to you);
  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you);
  • Replace the product (subject to availability);
  • Offer you an alternative product; or
  • Offer a partial or full refund, refund will be processed via the original payment method.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

No. We do not have a showroom at the moment but do not worry as we provide a detailed information and photos of the products in our website to ensure that it is an exact representation of our items.

For wait and save / pre-order products, simply refer to product page for an estimated date of dispatch from our warehouse. For further assistance, please contact our customer care team at (03) 90710088 or [email protected].

No. We do not offer those services at the moment.

We take out the size option of an item if it is out of stock. You may also check the product description to confirm the available sizes for the product that you are interested in.

Yes, you can now get notification of the specific product once it’s back in stock by clicking “notify me” on the product page. 

Unfortunately, we don’t offer an assembly service. But we do provide easy-to-follow assembly manuals for every product you purchase.

Return & Refund

If you changed your mind, we may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for a store credit, the product must:

    • be unused and in the same ‘as -new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;
    • be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse or any result of the failure to take reasonable care of the product;
    • not be subjected to the exclusions listed below

As the original protective packaging (including box or carton) are carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.

You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

Fees that will be deducted from your store credit includes:

    • Initial shipping costs
    • Return shipping costs
    • 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance to our Return Policy.  Returns due to change of mind are issued only by way of store credit valid within 1 year from the date of issue. Within 5 business days of receiving your return, a store credit voucher will be issued and you will be notified via email with the details – amount equal to the price paid for the product, less initial shipping costs, return shipping costs and restocking fee.

Kindly ensure that the item is placed back in its original packaging, take a photo and send to [email protected] when its ready for collection.  We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest.

To make returning as easy as abc, you can leave the goods out at your front door or with your concierge and our appointed driver will pick them up straight away. You do not need to be present at the address to wait for the driver.

Please choose carefully when purchasing products as the following items will not be accepted for return due to change of mind.  Returns on all brands will not be provided on the following types of merchandise unless the product fails to meet a consumer guarantee:

  1. Mattresses & Bedding
  2. Pillows & Quilts
  3. Clearance items
  4. Personalised items
  5. Orders for commercial or non-domestic use

You can only use your store credit with E-Living Furniture products

Store credits are valid for one year from the date of issuance.  Please call (03) 90710088 or email  [email protected] should you wish to redeem your store credit.

Refund request due to faulty products require supporting documents such as photos/videos illustrating the fault or issue.  These documents are typically reviewed within 24-48 hours from the date submitted.  Once request is validated, refund will be processed and will appear back onto the original form of payment within 5-10 business days.  You may contact our customer care team at (03) 9071 0088 or [email protected] should you have any questions.

PAYMENTS & PROMOTIONS

Eliving accepts all major credit cards – Visa, MasterCard, American Express, and PayPal.

Simply select the Afterpay and Zip pay option during checkout. You will then be redirected to your selected payment method to complete an application. This will only take a few minutes. Repayments will vary depending on your selected payment method. 

Yes. For security purposes we do not store client card information in our system.

All promo codes have time validity and is applicable to certain products. You may just simply enter code on promo code section and discounts will be applied accordingly. For further assistance, please contact our customer care team at (03) 90710088 or [email protected].

All prices on the E-living Furniture website are subject to change. In case the price of an item on your order drops and you contact us within 48 hours after you have placed your order, we will honour the new price. 

No price adjustments can be processed after more than 48 hours since purchase. 

We cannot amend prices of products that have already been dispatched from our warehouse.

We do not offer refunds, returns or exchanges on sale items due to change of mind. We will meet our obligations under the Australian Consumer Law if a product is faulty or damaged. 

We regret to inform you that we don’t offer a “cash on delivery” payment option. However, we do offer flexible payment options through AfterPay, Klarna and or ZipPay

PAYMENTS & PROMOTIONS

E-Living Furniture accepts all major credit cards – Visa, MasterCard, American Express, and PayPal.

Simply select the Afterpay, Zip pay option during checkout. You will then be redirected to your selected payment method to complete an application. This will only take a few minutes. Repayments will vary depending on your selected payment method. 

Yes. For security purposes we do not store client card information in our system.

All promo codes have time validity and is applicable to certain products. You may just simple apply it in the code in the promo code section and discounts will be applied accordingly. For further assistance, please contact our customer service team at (03)  90710088  or [email protected]

All prices on the E-living Furniture website are subject to change. In case the price of an item on your order drops and you contact us within 48 hours after you have placed your order, we will honour the new price. 

No price adjustments can be processed after more than 48 hours since purchase. 

We can not amend prices of products that have already been dispatched from our warehouse.

We regret to inform you that we don’t offer a “cash on delivery” payment option. However, we do offer flexible payment options through AfterPay, Klarna and or ZipPay.

Damaged, Lost or Stolen During Delivery

We’ve partnered with NTI Shipping & Delivery Insurance to protect your goods whilst being delivered to you.

Backed by Australia’s largest transport and logistics specialist, NTI Shipping & Delivery Insurance lets you feel safe in the knowledge that if something goes wrong, we’ve got you covered!

We’ve got your purchased goods covered for accidental damage, loss or theft – whether it’s carried by road, rail, boat or air. Your purchase is protected for full replacement cost, including shipping costs.

Visit our Contact Us page & select the Damaged, Lost or Stolen During Delivery and have your order number & the email address used to purchase your order ready.

The claim must be made by the person who has purchased the order. If any refunds are applicable, payment will be made to purchaser.

  • Order number
  • Your email used to purchase your order
  •  Photos of the damaged good(s). Please take photos of the whole item including all sides, close-ups of the damage, external packaging/box, and the shipping labels.
  • Tracking emails, a copy of police report, any security footage (if available)
    • Any other relevant supporting documents/emails

Where a claim for damaged, lost or stolen has been accepted, we will settle by the following way(s):
• Resupply you with a new item (where stock is available); or
• If good(s) are not in stock, offer you a partial or full refund.  Refund will only be processed via the same payment method you used to purchase the order.

We encourage you to lodge your claim with us as soon as possible and we endeavor to investigate all claims efficiently and effectively. Because circumstances vary, it may take some time to reach a resolution, but we will keep you informed regarding the progress of your claim.

Protecting your privacy and the confidentiality of your personal information is very important to NTI Shipping & Delivery Insurance and is fundamental.

When you give your personal information, it is a serious responsibility. E-Living & NTI are committed to protecting your personal information and giving you a choice in who can use your personal information and how it may be used.

 

Personal order information collected to protect your purchase deliveries will be handled in accordance with NTI Limited’s Privacy Policy, which complies with the requirements of the Privacy Act 1988 (Cth). See here for more https://www.nti.com.au/privacy-statement