Return And Warranty

Yes, if the order is changed prior to dispatch from our warehouse. Please note that we dispatch all our orders within 24 hours. Change request must be received by 7am (AEST). If in case the item has already left the warehouse, return fees will apply. For order changes, please contact our customer care team at (03) 90710088 or contact@elivingfurniture.com.au

Yes, if theorder is cancelled prior to dispatchfrom our warehouse. Please note that we dispatch all our orders within 24 hours. Cancellation request must be received by 7am (AEST). If in case the item has already left the warehouse, return fees will apply. For cancellation of orders, please contact our customer care team at (03) 90710088 or contact@elivingfurniture.com.au

We want you to love your pieces. But if you change your mind, we’ve got you covered — with different return options depending on the product category.Deep Dream Mattresses Change-of-mind returns are accepted within 100 days of delivery.

If the mattress has already been assembled, we’ll arrange for it to be collected and responsibly recycled. We’ll refund the order minus the original shipping fee and a recycling collection fee.Refunds are processed once collection is confirmed.
All Other Products

• Change-of-mind returns are accepted within 30 days of delivery.
• Change-of-mind refunds incur a 15% restocking fee, plus deductions for original and return shipping.Change-of-mind refunds incure a 15% restocking fee, plus deductions for original and return shipping.
• Items must be returned for inspection in brand new condition with all original packaging fully intact.
• Refunds are issued after the returned item has been inspected and approved.
• If items are not in resellable condition, no refund will be issued.
• If items are marked as clearance, no refund will be issued.

These conditions apply only to Change of Mind returns and do not apply to items that are returned because they are faulty.

• E-living is not required to accept Change of Mind Returns on items outside the specified return window or items that do not comply with this Change of Mind Returns Policy.
• Our Change of Mind Return Policy operates alongside your rights under the Australian Consumer Law. It does not limit or replace any rights you may have relating to faulty or defective products.Change Free Cancellation to 30 Day In Home Trial.

We will arrange a pickup from your given address, simply let us know the date and time and we will do the rest.

To make returning as easy as abc, you can leave the goods (must be in original box!) out at your front door or with your concierge and our appointed driver will pick them up straight away. You do not need to be present at the address to wait for the driver.

Please choose carefully when purchasing products as the following items will not be accepted for return due to change of mind.  Returns on all brands will not be provided on the following types of merchandise unless the product fails to meet a consumer guarantee:

1. Mattresses & Bedding
2. Pillows & Quilts
3. Clearance items
4. Personalised items
5. Orders for commercial or non-domestic use

You can only use your store credit with E-living Furniture products. 

Store credits are valid for one year from the date of issuance.  Please call (03) 90710088 or email  contact@elivingfurniture.com.au should you wish to redeem your store credit.

Our assembly instructions are cleverly designed so that everyone is able to install our furniture with ease. We were so committed that when designing the instruction steps and manuals, we hired ‘dummies’ with zero furniture assembling experience to test out, we made changes to the manuals along until not a single person makes any mistake assembling so you can have a peace of mind that nothing will go wrong.

Please note that improper assembly of a product is not included under warranty.

However, E-Living may provide the part that is damaged in the course of assembling the product at a reasonable cost.  The delivery cost of the part will be covered by the customer.

E-Living warrants that all goods are free from defects and workmanship, are of acceptable quality and durability for the purpose for which they are designed.  Warranties and guarantees are provided in accordance with Australian Consumer Law.

In the event that you received a product with manufacturing defect, such as missing parts, or in a way hindered of the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.

The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following:

• Send you any missing parts or components;
• Suggest a method self-repair (with an offer of compensation to you);
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you);
• Replace the product (subject to availability);
• Offer you an alternative product; or
• Offer a partial or full refund, refund will be processed via original payment method.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.

Refund request due to faulty products require supporting documents such as photos/videos illustrating the fault or issue.  These documents are typically reviewed within 24-48 hours from the date submitted.  Once request is validated, refund will be processed and will appear back onto the original form of payment within 5-10 business days.  You may contact our customer service team at (03) 9071 0088 or contact@elivingfurniture.com.au should you have any questions.

All E-Living furniture comes with a 12-month warranty against any manufacturing defects and any other issues with the materials that have been used. These Faults and Warranties clause does not cover:

• Normal wear and tear;
• Damage arising from improper assembly or modification;
• Damage arising from abnormal use or abuse;
• Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber);
• Damage to external or product packaging only;
• Damage as a result of or during your own handling and transportation of goods from a Click & Collect pick up location;
• Insignificant minor variations in dimensions, colour, grain or finish; or
• Insignificant minor imperfections or superficial blemishes.

Warranty applies to the following Defects:
● Deterioration causing the mattress to have a visible indention greater than 10 centimeters that is not associated with use of an improper or unsupportive foundation or adjustable bed base.
● Any physical flaw in the mattress that causes the foam material to split or crack,despite normal usage and proper handling.This limited mattress Warranty does NOT cover the following:
● A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
● Comfort preference.
● Physical abuse or damage to the structure and/or cover material, including but
not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the
defect is caused by such abuse or damage
● Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.