Below you will find more information on the conveyance procedure and to what extent after dispatch you should expect delivery.
General Shipping Information
All items are dispatched from our warehouse in Melbourne, Australia within 24 hours after payment has been cleared. We deliver Australia wide, some regional areas may be excluded.
To offer quality products at very low cost, we will always appoint the most economical third-party courier companies (Toll Ipec, Direct Freight, Fastway Couriers, Hunter Express) to deliver your order.
*Contact us prior to placing order if you have a preferred courier
It’s important to note that we do not control any third-party courier companies’ operations and cannot be responsible for delivery time frame or delay, any promise or ETA they made to you. We follow a standard delivery time frame as listed below:
|Standard Delivery Time Frame|
How to track order?
Once your order is dispatched you will receive a tracking number which can be used on courier’s website to track delivery status. To avoid delivery disappointment, we highly recommend that you contact appointed courier company directly to make an appointment for your desired delivery time.
Toll IPEC: 1300 865 547
Hunter Express: 02 9780 4099
Direct Freight: 1300 347 397
Allied Express: 131373
Standard delivery timeframe
Most third-party courier companies will attempt delivery on weekdays during business hours only (9am to 5pm). If you are unable to receive deliveries during business hours please contact us at [email protected] and we shall try our best to find a solution to workaround this issue.
What if I won’t be at home to accept delivery?
To make sure you receive your order in time, unattended delivery / ATL (item to be left without signature) will be set by default for all deliveries unless delivery address is for apartments OR you contact us prior to dispatch that you wish to sign for delivery. In the event of unattended delivery / ATL, buyer accepts the risk for theft or others damages to item left at premise.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery.
What if I missed my delivery?
If you are not at home and the driver deems it not safe to leave the item at your address, a “sorry we missed you card” will be left and item(s) will be re-directed to your nearest depot. We highly recommend you to pick up the missed item directly from courier’s depot as re-delivery can be arranged but additional charges may apply.
Can you deliver to my PO BOX or Parcel Locker?
We cannot deliver to PO boxes or Parcel Lockers because they’re usually too small to accept most of the items we sell. Most of our goods are delivered by courier or specialist furniture carrier directly to your door and require a signature upon delivery.
Delivery charges to other states may differ depending on the item’s weight and vary based on your suburb/postcode.
What is pre-order items
Pre-order Items are items that are not currently in stock, but that we expect to receive and despatch in within the stated timeframe. When pre-ordering one of these items, you’re ensuring that you are among the first to receive the product when it becomes available.